Good To Know
Salon Policies
Guest-Oriented Salon
At craft + theory, everything we do is completely oriented toward serving our guests.
It's a team effort here. When we recommend a product or a service, it's because we genuinely think it will work well for you—not because we're looking for extra dollars. Every recommendation is rooted in what's best for your hair.
Experience Fee
In our ongoing commitment to delivering unparalleled experiences, we have implemented a nominal 2.5% Experience Fee on all transactions. This measure enables us to further invest in the quality of your visits.
Lateness
We understand that things happen. Kindly give us a call ahead to let us know: (201) 857-5239
Out of respect for our crew & clients, an arrival beyond 10 minutes of your scheduled session may result in reduced service capability and/or we may require another team member to provide assistance.
Cancellation / No Show
We kindly ask that you provide more than 24-hour notice from your scheduled appointment for any cancellations or changes.
12-24 hours notice: 50% of the appointment scheduled.
No notice / No-show: 100% of the planned service.
Refunds
We are dedicated to our craft and care deeply about how we service our guests. If you are not thrilled with your hair, we do everything in our power to fix it. As such, we do not offer refunds of any kind.
If you are not 100% obsessed with your hair, let us know within 10 days of your service and our team will make it right.
Product Returns
If you are not over the moon about your new product purchase, please contact us for a return within 30 days of purchase.
A refund will not be issued; however, the cost of the product will be added to your account to be used on future purchases or services.